The hotel offers great value for money with its affordable prices and attention to detail. The staff are friendly and provide excellent service, making us feel welcome throughout our stay. The basic amenities in the rooms were sufficient, and the beds were very comfortable, ensuring a good night's sleep. We especially loved the big windows in the rooms, which provided lovely views. The breakfast served at the hotel was also a highlight, offering a wide variety of options to choose from.

Our experience at this hotel was satisfactory, with no major complaints.

The staff at this hotel really went above and beyond to make our stay enjoyable. They were incredibly friendly and helpful, making us feel welcome and ensuring that nothing was too much trouble. The location of the hotel was fantastic, in a scenic and quiet area but still easy to get into the city with a cab. We loved the fact that the rooms had big windows, allowing for plenty of natural light and great views of the surrounding area. The breakfast provided was also a highlight, with a good selection of delicious options to start the day off right.

The only minor downside was the lack of sound insulation in the hotel. While this didn't significantly impact our overall experience, it could be improved to ensure a quieter and more peaceful stay.

The hotel is nestled in a scenic and quiet location with breathtaking views. the staff is excellent, always ready to help with anything you need. There are plenty of communal areas to relax in, with a restaurant open all day and evening meals that are just OK. Taking a cab transport into the city is easy, and the hotel offers a lift. the room was clean, with a comfortable bed and a great view of the surrounding glaciers. the breakfast was satisfying, and the shower's hot water supply was excellent.

The hotel is slightly isolated and far from facilities.

Had a great Xmas experience here! the views of the water and mountains from the hotel were amazing and the buffet breakfast was delicious. the location made it easy to explore the nearby shops and attractions.

There was some road noise and hallway noise in the hotel room due to doors that did not block sound well. we were able to enjoy the breeze from across the bay through the open window, which helped cool the room.

Stunning views, comfortable lounge area, friendly and helpful staff, healthy breakfast options, convenient starting point for Torres del Paine.

Couldn't stay longer.

The location of the hotel was great, with stunning views of the surrounding area. The breakfast offered a good variety and was tasty. , the staff was friendly and accommodating.

The hotel room was not clean and in dire need of renovation. The sheets had stains, the towels had holes, and the carpet was dirty.

I had a fantastic stay at this hotel. the location was perfect. It was close enough to the city center to easily get there with a quick cab ride, but also far enough away to enjoy some peace and quiet. The staff was incredibly helpful and attentive, always ready to answer any questions or provide recommendations. The rooms were clean and comfortable, with big windows that offered great views of the surroundings. Lastly, the breakfast buffet was plentiful and delicious, ensuring a good start to the day.

Noisy hallways and traffic noise, but everything else was perfect!

We thoroughly enjoyed our stay at this hotel. The rooms were spacious and comfortable with great views of the surrounding mountains. The hotel facilities were clean and well-maintained, and we appreciated the easy access to the common areas. The staff was extremely friendly and helpful, providing us with information about transportation options, local restaurants, and other activities in the area. Breakfast was included and offered a variety of fresh and healthy options.

Couldn't find any faults at all.